Denov Chris. (2006). Satisfaction: How every great company listen to the vice of the customer. Penguin.
Style de citation Chicago (17e éd.)Denov Chris. Satisfaction: How Every Great Company Listen to the Vice of the Customer. New delhi: Penguin, 2006.
Style de citation MLA (9e éd.)Denov Chris. Satisfaction: How Every Great Company Listen to the Vice of the Customer. Penguin, 2006.
Attention : ces citations peuvent ne pas être correctes à 100%.