APA način citiranja (7. izdanje)

Denov Chris. (2006). Satisfaction: How every great company listen to the vice of the customer. Penguin.

Čikaški stil citiranja (17. izdanje)

Denov Chris. Satisfaction: How Every Great Company Listen to the Vice of the Customer. New delhi: Penguin, 2006.

MLA način citiranja (9. izdanje)

Denov Chris. Satisfaction: How Every Great Company Listen to the Vice of the Customer. Penguin, 2006.