Denov Chris. (2006). Satisfaction: How every great company listen to the vice of the customer. Penguin.
Chicagoスタイル(17版)引用形式Denov Chris. Satisfaction: How Every Great Company Listen to the Vice of the Customer. New delhi: Penguin, 2006.
MLA(9版)引用形式Denov Chris. Satisfaction: How Every Great Company Listen to the Vice of the Customer. Penguin, 2006.
警告: この引用は必ずしも正確ではありません.