APA (7. basım) Alıntı

Denov Chris. (2006). Satisfaction: How every great company listen to the vice of the customer. Penguin.

Chicago Style (17. basım) Atıf

Denov Chris. Satisfaction: How Every Great Company Listen to the Vice of the Customer. New delhi: Penguin, 2006.

MLA (9th ed.) Atıf

Denov Chris. Satisfaction: How Every Great Company Listen to the Vice of the Customer. Penguin, 2006.