Denov Chris. (2006). Satisfaction: How every great company listen to the vice of the customer. Penguin.
芝加哥风格引文Denov Chris. Satisfaction: How Every Great Company Listen to the Vice of the Customer. New delhi: Penguin, 2006.
MLA引文Denov Chris. Satisfaction: How Every Great Company Listen to the Vice of the Customer. Penguin, 2006.
警告：这些引文格式不一定是100％准确.