Satisfaction: How every great company listen to the vice of the customer
Furkejuvvon:
| Váldodahkki: | |
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| Materiálatiipa: | Girji |
| Almmustuhtton: |
New delhi
Penguin
2006
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| Fáddágilkorat: |
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SVKM's Narsee Monjee College of Commerce and Economics -
| Njađus | Oažžumis Daga várrema |
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