Cita APA (7th ed.)

Balaji, B. (2006). Services marketing and management (2nd rev.). S Chand.

Cita Chicago (17th ed.)

Balaji, B. Services Marketing and Management. 2nd rev. New Delhi: S Chand, 2006.

Cita MLA (9th ed.)

Balaji, B. Services Marketing and Management. 2nd rev. S Chand, 2006.