Balaji, B. (2006). Services marketing and management (2nd rev.). S Chand.
Dyfyniad Arddull ChicagoBalaji, B. Services Marketing and Management. 2nd rev. New Delhi: S Chand, 2006.
Dyfyniad MLABalaji, B. Services Marketing and Management. 2nd rev. S Chand, 2006.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.