Citazione Stile APA (7a Edizione)

Balaji, B. (2006). Services marketing and management (2nd rev.). S Chand.

Citazione stile Chigago Style (17a edizione)

Balaji, B. Services Marketing and Management. 2nd rev. New Delhi: S Chand, 2006.

Citatione MLA (9a ed.)

Balaji, B. Services Marketing and Management. 2nd rev. S Chand, 2006.