APA (7e ed.) Bronvermelding

Balaji, B. (2006). Services marketing and management (2nd rev.). S Chand.

Chicago (17e ed.) Bronvermelding

Balaji, B. Services Marketing and Management. 2nd rev. New Delhi: S Chand, 2006.

MLA (9e ed.) Bronvermelding

Balaji, B. Services Marketing and Management. 2nd rev. S Chand, 2006.