APA-referens (7:e uppl.)

Balaji, B. (2006). Services marketing and management (2nd rev.). S Chand.

Chicago-referens (17:e uppl.)

Balaji, B. Services Marketing and Management. 2nd rev. New Delhi: S Chand, 2006.

MLA-referens (9:e uppl.)

Balaji, B. Services Marketing and Management. 2nd rev. S Chand, 2006.