Balaji, B. (2006). Services marketing and management (2nd rev.). S Chand.
芝加哥风格引文Balaji, B. Services Marketing and Management. 2nd rev. New Delhi: S Chand, 2006.
MLA引文Balaji, B. Services Marketing and Management. 2nd rev. S Chand, 2006.
警告：这些引文格式不一定是100％准确.