Glynn, W. (2006). Understanding services management. P H I.
Lua i Stíl Chicago (17ú heag.)Glynn, William. Understanding Services Management. New Delhi: P H I, 2006.
Lua MLA (9ú heag.)Glynn, William. Understanding Services Management. P H I, 2006.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.