APA način citiranja (7. izdanje)

Glynn, W. (2006). Understanding services management. P H I.

Čikaški stil citiranja (17. izdanje)

Glynn, William. Understanding Services Management. New Delhi: P H I, 2006.

MLA način citiranja (9. izdanje)

Glynn, William. Understanding Services Management. P H I, 2006.