Citazione Stile APA (7a Edizione)

Glynn, W. (2006). Understanding services management. P H I.

Citazione stile Chigago Style (17a edizione)

Glynn, William. Understanding Services Management. New Delhi: P H I, 2006.

Citatione MLA (9a ed.)

Glynn, William. Understanding Services Management. P H I, 2006.