Gilbert, J. (1993). Total Quality management. Affiliated East West press.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रGilbert, John. Total Quality Management. New delhi: Affiliated East West press, 1993.
एमएलए (9वां संस्करण) प्रशस्ति पत्रGilbert, John. Total Quality Management. Affiliated East West press, 1993.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.