Gilbert, J. (1993). Total Quality management. Affiliated East West press.
Chicagoスタイル(17版)引用形式Gilbert, John. Total Quality Management. New delhi: Affiliated East West press, 1993.
MLA(9版)引用形式Gilbert, John. Total Quality Management. Affiliated East West press, 1993.
警告: この引用は必ずしも正確ではありません.