Gilbert, J. (1993). Total Quality management. Affiliated East West press.
Chicago (17e ed.) BronvermeldingGilbert, John. Total Quality Management. New delhi: Affiliated East West press, 1993.
MLA (9e ed.) BronvermeldingGilbert, John. Total Quality Management. Affiliated East West press, 1993.
Let op: Deze citaties zijn niet altijd 100% accuraat.