Cita APA (7th ed.)

Bender, M. (2004). Operation excellence: Succeeding in business and life. Amacom.

Cita Chicago (17th ed.)

Bender, Mark. Operation Excellence: Succeeding in Business and Life. Nuw York: Amacom, 2004.

Cita MLA (9th ed.)

Bender, Mark. Operation Excellence: Succeeding in Business and Life. Amacom, 2004.