APA-viite (7. p.)

Bender, M. (2004). Operation excellence: Succeeding in business and life. Amacom.

Chicago-viite (17. p.)

Bender, Mark. Operation Excellence: Succeeding in Business and Life. Nuw York: Amacom, 2004.

MLA-viite (9. p.)

Bender, Mark. Operation Excellence: Succeeding in Business and Life. Amacom, 2004.