Bender, M. (2004). Operation excellence: Succeeding in business and life. Amacom.
Citazione stile Chigago Style (17a edizione)Bender, Mark. Operation Excellence: Succeeding in Business and Life. Nuw York: Amacom, 2004.
Citatione MLA (9a ed.)Bender, Mark. Operation Excellence: Succeeding in Business and Life. Amacom, 2004.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.