Bender, M. (2004). Operation excellence: Succeeding in business and life. Amacom.
Chicago (17e ed.) BronvermeldingBender, Mark. Operation Excellence: Succeeding in Business and Life. Nuw York: Amacom, 2004.
MLA (9e ed.) BronvermeldingBender, Mark. Operation Excellence: Succeeding in Business and Life. Amacom, 2004.
Let op: Deze citaties zijn niet altijd 100% accuraat.