Bender, M. (2004). Operation excellence: Succeeding in business and life. Amacom.
Chicago-čujuhus (17. p.)Bender, Mark. Operation Excellence: Succeeding in Business and Life. Nuw York: Amacom, 2004.
MLA-čujuhus (9. p.)Bender, Mark. Operation Excellence: Succeeding in Business and Life. Amacom, 2004.
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