Cita APA (7th ed.)

Kapoor, J. (2002). Brand seve: Thirty one customer service perscriptions. Navneet.

Cita Chicago (17th ed.)

Kapoor, Jagdeep. Brand Seve: Thirty One Customer Service Perscriptions. mumbai: Navneet, 2002.

Cita MLA (9th ed.)

Kapoor, Jagdeep. Brand Seve: Thirty One Customer Service Perscriptions. Navneet, 2002.