Kapoor, J. (2002). Brand seve: Thirty one customer service perscriptions. Navneet.
Chicago (17e ed.) BronvermeldingKapoor, Jagdeep. Brand Seve: Thirty One Customer Service Perscriptions. mumbai: Navneet, 2002.
MLA (9e ed.) BronvermeldingKapoor, Jagdeep. Brand Seve: Thirty One Customer Service Perscriptions. Navneet, 2002.
Let op: Deze citaties zijn niet altijd 100% accuraat.