Kapoor, J. (2002). Brand seve: Thirty one customer service perscriptions. Navneet.
芝加哥风格引文Kapoor, Jagdeep. Brand Seve: Thirty One Customer Service Perscriptions. mumbai: Navneet, 2002.
MLA引文Kapoor, Jagdeep. Brand Seve: Thirty One Customer Service Perscriptions. Navneet, 2002.
警告：这些引文格式不一定是100％准确.