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Dyfyniad Arddull ChicagoLovelock, Christopher. Services Marketing: People ,technology,strategy. Delhi: Addison Wesley Longman, 2001.
Dyfyniad MLALovelock, Christopher. Services Marketing: People ,technology,strategy. Addison Wesley Longman, 2001.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.