Citazione Stile APA (7a Edizione)

Lovelock, C. (2001). Services marketing: People ,technology,strategy. Addison Wesley Longman.

Citazione stile Chigago Style (17a edizione)

Lovelock, Christopher. Services Marketing: People ,technology,strategy. Delhi: Addison Wesley Longman, 2001.

Citatione MLA (9a ed.)

Lovelock, Christopher. Services Marketing: People ,technology,strategy. Addison Wesley Longman, 2001.