Lovelock, C. (2001). Services marketing: People ,technology,strategy. Addison Wesley Longman.
Chicagoスタイル(17版)引用形式Lovelock, Christopher. Services Marketing: People ,technology,strategy. Delhi: Addison Wesley Longman, 2001.
MLA(9版)引用形式Lovelock, Christopher. Services Marketing: People ,technology,strategy. Addison Wesley Longman, 2001.
警告: この引用は必ずしも正確ではありません.