Greenberg, P. (2001). CRM at the speed of light: Capturing and keeping customers in internet real time. TMH.
Chicagoスタイル(17版)引用形式Greenberg, Paul. CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time. New delhi: TMH, 2001.
MLA(9版)引用形式Greenberg, Paul. CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time. TMH, 2001.
警告: この引用は必ずしも正確ではありません.