Стиль цитування APA (7-ме видання)

Greenberg, P. (2001). CRM at the speed of light: Capturing and keeping customers in internet real time. TMH.

Чикаго стиль цитування (17-те видання)

Greenberg, Paul. CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time. New delhi: TMH, 2001.

Стиль цитування MLA (9-ме видання)

Greenberg, Paul. CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time. TMH, 2001.