Cita APA (7th ed.)

Cartwright, R. (2001). The handbook for managing customer satisfaction. Infinity Books.

Cita Chicago (17th ed.)

Cartwright, Roger. The Handbook for Managing Customer Satisfaction. New Delhi: Infinity Books, 2001.

Cita MLA (9th ed.)

Cartwright, Roger. The Handbook for Managing Customer Satisfaction. Infinity Books, 2001.