Cita APA (7th ed.)

Verma, N. (2009). Business process management: Profiting from process. Global India Publications Pvt. Ltd.

Cita Chicago (17th ed.)

Verma, Naresh. Business Process Management: Profiting from Process. New Delhi: Global India Publications Pvt. Ltd, 2009.

Cita MLA (9th ed.)

Verma, Naresh. Business Process Management: Profiting from Process. Global India Publications Pvt. Ltd, 2009.