Verma, N. (2009). Business process management: Profiting from process. Global India Publications Pvt. Ltd.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रVerma, Naresh. Business Process Management: Profiting from Process. New Delhi: Global India Publications Pvt. Ltd, 2009.
एमएलए (9वां संस्करण) प्रशस्ति पत्रVerma, Naresh. Business Process Management: Profiting from Process. Global India Publications Pvt. Ltd, 2009.
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