Verma, N. (2009). Business process management: Profiting from process. Global India Publications Pvt. Ltd.
Chicago-referens (17:e uppl.)Verma, Naresh. Business Process Management: Profiting from Process. New Delhi: Global India Publications Pvt. Ltd, 2009.
MLA-referens (9:e uppl.)Verma, Naresh. Business Process Management: Profiting from Process. Global India Publications Pvt. Ltd, 2009.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.