Cita APA (7a ed.)

Hiebeler, R. (1998). Best Practices: Building your business with customer - focused solutions. Simon & Schuster.

Cita Chicago Style (17a ed.)

Hiebeler, Robert. Best Practices: Building Your Business with Customer - Focused Solutions. Simon & Schuster, 1998.

Cita MLA (9a ed.)

Hiebeler, Robert. Best Practices: Building Your Business with Customer - Focused Solutions. Simon & Schuster, 1998.