Hiebeler, R. (1998). Best Practices: Building your business with customer - focused solutions. Simon & Schuster.
Style de citation Chicago (17e éd.)Hiebeler, Robert. Best Practices: Building Your Business with Customer - Focused Solutions. Simon & Schuster, 1998.
Style de citation MLA (9e éd.)Hiebeler, Robert. Best Practices: Building Your Business with Customer - Focused Solutions. Simon & Schuster, 1998.
Attention : ces citations peuvent ne pas être correctes à 100%.