APA-referens (7:e uppl.)

Gosney, J. (2003). Customer relationship management essentials. PHI.

Chicago-referens (17:e uppl.)

Gosney, John. Customer Relationship Management Essentials. New Delhi: PHI, 2003.

MLA-referens (9:e uppl.)

Gosney, John. Customer Relationship Management Essentials. PHI, 2003.