Cita APA (7th ed.)

Kaplan, R. S. (1996). The balanced scorecard: Translating strategy into action. Harvard Business School Press.

Cita Chicago (17th ed.)

Kaplan, Robert S. The Balanced Scorecard: Translating Strategy into Action. Boston: Harvard Business School Press, 1996.

Cita MLA (9th ed.)

Kaplan, Robert S. The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press, 1996.