A guide to customer service skills for the help desk professional
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| 主要作者: | |
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| 格式: | 图书 |
| 出版: |
Singapore
Thomson Asia
2002
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| LEADER | 00000nam a2200000Ia 4500 | ||
|---|---|---|---|
| 100 | |a Knapp, Donna . | ||
| 250 | |||
| 020 | |||
| 650 | |||
| 942 | |c BK | ||
| 245 | |a A guide to customer service skills for the help desk professional | ||
| 260 | |a Singapore |b Thomson Asia |c 2002 | ||
| 082 | |a 658.812 Kna | ||
| 999 | |c 84717 |d 84717 | ||