Cita APA (7th ed.)

CRACH,BILL. (1994). FIVE PILLERS OF TQM. Truman Talley Books publication.

Cita Chicago (17th ed.)

CRACH,BILL. FIVE PILLERS OF TQM. New York: Truman Talley Books publication, 1994.

Cita MLA (9th ed.)

CRACH,BILL. FIVE PILLERS OF TQM. Truman Talley Books publication, 1994.