Cita APA (7a ed.)

CRACH,BILL. (1994). FIVE PILLERS OF TQM. Truman Talley Books publication.

Cita Chicago Style (17a ed.)

CRACH,BILL. FIVE PILLERS OF TQM. New York: Truman Talley Books publication, 1994.

Cita MLA (9a ed.)

CRACH,BILL. FIVE PILLERS OF TQM. Truman Talley Books publication, 1994.