APA aipamena

CRACH,BILL. (1994). FIVE PILLERS OF TQM. Truman Talley Books publication.

Chicago Style aipamena

CRACH,BILL. FIVE PILLERS OF TQM. New York: Truman Talley Books publication, 1994.

MLA aipamena

CRACH,BILL. FIVE PILLERS OF TQM. Truman Talley Books publication, 1994.