CRACH,BILL. (1994). FIVE PILLERS OF TQM. Truman Talley Books publication.
Chicago-čujuhus (17. p.)CRACH,BILL. FIVE PILLERS OF TQM. New York: Truman Talley Books publication, 1994.
MLA-čujuhus (9. p.)CRACH,BILL. FIVE PILLERS OF TQM. Truman Talley Books publication, 1994.
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