Delivering quality service : balancing customer perceptions and expections
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| Glavni autor: | |
|---|---|
| Format: | Knjiga |
| Izdano: |
New york
Free press
1990
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| Teme: | |
| Oznake: |
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| LEADER | 00000nam a2200000Ia 4500 | ||
|---|---|---|---|
| 100 | |a Zenthaml, Valarie. | ||
| 250 | |||
| 020 | |||
| 650 | |||
| 942 | |c BK | ||
| 245 | |a Delivering quality service : balancing customer perceptions and expections | ||
| 260 | |a New york |b Free press |c 1990 | ||
| 082 | |a 658.812 zei | ||
| 999 | |c 87033 |d 87033 | ||