APA (7 ম সংস্করণ) উদ্ধৃতি

Zeithaml, V. (2000). services marketing: Integrating customer focus across the firm (2nd.). TMH.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. New delhi: TMH, 2000.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. TMH, 2000.