Cita APA (7a ed.)

Zeithaml, V. (2000). services marketing: Integrating customer focus across the firm (2nd.). TMH.

Cita Chicago Style (17a ed.)

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. New delhi: TMH, 2000.

Cita MLA (9a ed.)

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. TMH, 2000.