Zeithaml, V. (2000). services marketing: Integrating customer focus across the firm (2nd.). TMH.
Citación estilo ChicagoZeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. New delhi: TMH, 2000.
Cita MLAZeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. TMH, 2000.
Warning: These citations may not always be 100% accurate.