APA način citiranja (7. izdanje)

Zeithaml, V. (2000). services marketing: Integrating customer focus across the firm (2nd.). TMH.

Čikaški stil citiranja (17. izdanje)

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. New delhi: TMH, 2000.

MLA način citiranja (9. izdanje)

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. TMH, 2000.