Citazione Stile APA (7a Edizione)

Zeithaml, V. (2000). services marketing: Integrating customer focus across the firm (2nd.). TMH.

Citazione stile Chigago Style (17a edizione)

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. New delhi: TMH, 2000.

Citatione MLA (9a ed.)

Zeithaml, Valeria. Services Marketing: Integrating Customer Focus Across the Firm. 2nd. TMH, 2000.